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Meet the Team: Vicky Graham Soda Ash Sales & Customer Service

When did you join the company and what’s your job title?

I joined in August 2006 as Supply Chain co-ordinator and I now work as a TCE Soda Ash Sales & Customer Service Representative, based at Natrium House.

 

Typically, what does your current role involve on a day to day basis?

We deal with various departments across the business and also have regular contact with a wide base of external customers.

My day- to -day responsibilities involve:

  • Liaising with the ash packing team / checking customer requirements are met and dealing with special requests
  • Resolving any issues arising and dealing with any customer complaints
  • Liaising with hauliers
  • Keeping an eye on stock levels and forward demands of customers
  • Ensuring that documentation is in good order, invoices receipted, customer pricing maintained.

 

What’s your career background?

I studied modern languages at Sheffield University and after graduating I worked for King UK in the buying department liaising with their French depot.  I then worked at Nalco in their Contracts and Pricing department.  I moved from Nalco to Brunner Mond in 2006 to join the Marketing and Supply Chain team. 

 

What are the key initiatives that you’re currently involved in?

I am currently reviewing Incoterms used by customers to ensure they are in line with ours and verifying customer data held in SAP is up- to- date.

 

Understand that you speak several languages. Do you use your French & German in your working role at all?

I have always used my languages here at TCE with our customer base in France, Belgium, the Netherlands and Germany.

 

What have been your biggest achievements to date at TCE?

Completing Lean Sigma green belt  – in 2014.

 

What gives you the most job satisfaction in your work at TCE

Being able to use my language skills with our European customers. It is good to still have an opportunity to use these languages in my working life.

 

You currently work part time – has that always been the case or was it a lifestyle choice?

I worked full time until having children.  I now work a formal job share with Christine Byrne which works really well for us both.  We work full days, for two days one week and three days the next.  Without this flexibility from the company I would not have been able to return to the workplace following maternity leave.

 

Take a look at our other Meet the Team articles here:

Meet the Team: Helen Edwards, Internal Communications Specialist

Meet the Team: Chris Goddard, Head of Soda Ash Operations

Meet the TCE Team: Pauline Yould TCE’s HR & Payroll Manager

Meet the Team: Stephen Crabb Head of Operations, Salt & Bicarb

Meet the Team: Grainne Patterson, Learning & Development Manager

Meet the Team: James Paul, H&S Business Partner